What currency are the prices I see on the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can, usually within 24 to 48 hours.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, Thanks
FAQs
Our Story
Our mission is to provide high-quality and beautifully designed safety products to extinguish a candle. AiryFairy’s design team is composed of experts who strive to provide the best-looking and safest product possible. Safety is a top priority for the company.
Candles have been around for centuries; however, nothing has been done to improve the safety of burning.
On average, 21 home fires caused by candles are reported each day in the US. (Ahrens, 2020).
These fires caused an annual average of 81 deaths, 677 injuries, and $278M in direct property damage (Ahrens, 2020).
Safety through Innovation and Beauty
There are other devices used to extinguish a candle, but most are simple, rudimentary devices, such as very basic candle snuffers that aren’t automatic and require direct human intervention. Our device, AiryFairy, is a safety device intended to protect loved ones, along with their valuable home and cherished belongings in the event someone forgets to blow out the candle.
Company Values/Code of Conduct
Safety: AiryFairy’s primary purpose is to create a safety device to prevent people from having their candles start unintended fires. AiryFairy has undergone extensive testing to ensure that it is capable of extinguishing the candle at the desired time. Additionally, the decorative base has been subjected to testing to ensure it is compatible with numerous candle sizes and shapes to ensure proper function of the device. Added protocols have been implemented to help ensure that all components of AiryFairy are manufactured to the highest safety standards and rigorous quality standards.
